Privacy Policy


Various privacy laws including but not limited to Part IIIA of the Privacy Act 1988 (Privacy Act) supported by the Privacy Regulation 2013 and the Privacy (Credit Reporting) Code 2014 (CR code) apply to James Glen Pty Ltd. (James Glen). These laws regulate the way organisations:

• collect;

• use;

• disclose;

• keep secure; and

• give people access to their personal information. (This is information about an individual that identifies them).

This policy tells you what information we collect and keep, what we do with it, and what your rights are in relation to that information.


Your personal and account information:

In order to supply goods to our clients we need to collect, use and disclose some personal information. We consider all information about our clients to be private and confidential, and hold ourselves to the highest standards in the safekeeping and use of that information.


What kind of information will we collect?

In order to establish and administer your account, we collect

• your name and contact details;

• your e-mail address (if you have one);

• phone and fax numbers

• details about authorised signatories;

• your Australian Business Number; and

• bank account or credit card details;


Competitions or promotions

James Glen may use an agency to run competitions or promotions. They may request your name, address and email address where it is necessary to ensure your eligibility, and meet Lottery and Gaming regulations. These agencies must return all records of this information to James Glen. James Glen retains ownership of this information and will ask you if you do not wish to receive further information about our products.


Information we collect from the web

Each time someone visits our web site, our web server collects the following type of information for statistical purposes;

• The number of users who visit the website;

• The number of pages viewed; and

• Traffic patterns

This is anonymous statistical data and no attempt will be made to identify users or their browsing activities. We use this data to evaluate our website performance and to improve the content we display to you.



We do not use cookies on our website. Cookies are used by many web-site operators to record information obtained while people browse their sites.


We will not sell our client information:

Information about clients or their James Glen accounts is not sold to any other company, individual, or group.


When we will release your information to others


We will not release information about clients or their James Glen accounts unless:

• We receive their prior written consent;

• We believe the recipient to be the client or their authorised representative;

• We are required or authorised by law to release information to the recipient.

Research companies:

We may also provide some information to market research companies for the purpose of analysing our client base. We may provide our clients' or prospective clients' contact details to market research companies to undertake research on behalf of James Glen. For example, we may run client satisfaction surveys, or run focus groups on proposed products. This information will not be used for any other purpose, and account information will not be provided.


We may use your information to tell you about our products

Your information may be used by James Glen to enable us to inform you about new and existing products and services that will enhance our relationship with you. If you provide us with your address or e-mail address, we may use it to send our regular communications such as updates on new and existing products and services.


Security on our system

All client information is protected from unauthorised access through the use of secure passwords, user log ons or other security procedures. Developments in security and encryption technology will be reviewed regularly.

Where necessary, we will remind our clients that the Internet is an insecure medium.


Correcting Information

You may request access to any personal information we hold about you. If it is incorrect, we will correct it at your request.


Any Questions?

If you have any further questions relating to this privacy statement, or concerns about the way in which we have handled your personal information, please do not hesitate to contact James Glen:

• email us at

• telephone us on (02) 9737 5252 or

• write to us at NSW 2141 Private Bag 2002